Getting help
The quickest way to get an answer is the Broadcast Control Discord. Ask there first, especially on race day.
Check what's already known
Each release lists its known issues and fixes. If your problem is there, an update may already be on its way.
Latest release: see GitHub ↗
The app offers new releases itself: a banner appears on the Home screen when one is out.
What to include
- The app version. It's shown in the app, and in the release you installed.
- What you did, what you expected, and what happened. A screenshot or short clip helps a lot.
- Your setup. One PC or two, and whether the SM Bridge is running.
- The app log. Turn on App Logs in the Home screen settings, reproduce the problem, and attach the day's log file.
- For wrong gaps in results, attach the session results file as well.
Logs and exports are in the logs folder inside the install directory, by default %LOCALAPPDATA%\Programs\LMU_Broadcast_Control\logs\:
| File | Path inside logs |
|---|---|
| App log | LMU_RC_yyyyMMdd.log |
| Session results | results\results_{Session}_{timestamp}.csv |
| Contacts | contacts\contacts-log_{Track}_{Session}_{timestamp}.csv |
| Slow cars and yellows | slowcar\slowcar-log_{Track}_{Session}_{timestamp}.csv |
Subscription and account help
- Activating a licence keyPutting your Premium plan key into the app
- Managing your devicesSee and remove the PCs using your key
- Billing and cancellingChange your card, see invoices, or cancel
- Signing in and securityEmail sign-in links, passkeys and authenticator apps
- General
- paul@broadcastcontrol.uk
- Privacy
- privacy@broadcastcontrol.uk